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The common problems in order

Welcome to our help center! We've created a list of common problems. If you cannot find an answer your question, please send it to our customer service team an email:stephen@phone-engel-password.com

Ordering FAQs>>     Pricing & Payment FAQs>>     Shipping & Delivery FAQs>>     Returns & Refunds FAQs>>     My Account FAQs>>
Ordering FAQs

1. Why choose engel's password
As a professional manufacturer for mobile phone parts,over 3 years of experience and excellent service makes our brand“Future Forwards”well-known over sea.Future Forwards can offer you good quality and competitive price.Cooperation of different Professional departments will provide the excellent service .

2. What kind of warranty do you offer?
Our professional QC team will test all the goods one by one before shipment,we offer one Year Warranty for our products.

3. What service can you provide?
First our sales team will negotiate products details and latest industry information with you.Then a professional team will be in charge of after-sales service, dealing with your complains and feedback.We also offer 24-hour online service to help you solving problems.

4. Where can I send my feedback?
If you have any problem after you get our products,please send email to :stephen@phone-engel-password.com
If you have any complaints about our company or products,please send email to :stephen@phone-engel-password.com
If you have any suggestion for our company or products,please send email to:stephen@phone-password.com

5. What’s the delivery time and packing method?
We will start to prepare goods after getting your bank receipt. The package will be shipped out in 1-2 working days after we get your payment. And during the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.

6. What kind of payment methods do you have?
T / T, Western Union, MoneyGram

7. How to ship the package?
DHL,UPS,EMS,TNT,Fedex,by air,by sea

8. What about the after-sale service?
The excellent after-sale service team provide to you with broader service plat form. Please contact our sales anytime if you have any quality issues.


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